Privacy Policy

Controller

HetkiLux Oy (Y-tunnus: 3551374-6)
Email: support@hetkilux.fi

What data we process

• Identification: name, email (required for ticket delivery).
• Order details: event, ticket types/quantities, prices, invoice data.
• Payment details: processed by Stripe or Holvi. We do not store full card or bank credentials.
• Technical logs: IP address and basic device info for security and fraud prevention.

Why we process your data (legal bases)

• Contract: to sell and deliver tickets and manage entry.
• Legal obligation: accounting and VAT rules in Finland.
• Legitimate interest: preventing abuse, improving the service, sending critical event updates.

Where data is stored

• Ticketing data is stored in our Pretix system hosted in the EU (Hetzner, Finland).
• Payment data is processed by Stripe and/or Holvi under their own terms and security frameworks.

Retention

• Order & invoice data: up to 36 months (or longer if required by Finnish accounting law).
• Support emails: up to 24 months.

Your rights

You may request access, correction, deletion, restriction of processing, or data portability where applicable. Contact us at support@hetkilux.fi. You may also lodge a complaint with the Finnish Data Protection Ombudsman.

Cookies

Our ticket shop uses essential cookies for session and security purposes. We do not use third-party advertising cookies.

Third parties

• Stripe Payments Europe, Ltd. (payments)
• Holvi Payment Services Oy (bank transfers)
• Ticket Hosting provider: Hetzner Online GmbH (EU)
• Website provider: Domainkeskus Oy (EU)
• Email delivery: your chosen SMTP provider