{"id":396,"date":"2025-11-02T18:28:02","date_gmt":"2025-11-02T18:28:02","guid":{"rendered":"https:\/\/hetkilux.fi\/?page_id=396"},"modified":"2025-11-02T20:42:40","modified_gmt":"2025-11-02T20:42:40","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/hetkilux.fi\/fi\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n HetkiCinema \u2014 Terms of Service & Refund Policy<\/title>\r\n <style>\r\n :root{--bg:#0b0f14;--card:#111722;--text:#e9eef5;--muted:#9bb0c3;--accent:#00e7ff;}\r\n html,body{margin:0;padding:0;background:var(--bg);color:var(--text);font:16px\/1.6 system-ui,-apple-system,Segoe UI,Roboto,Ubuntu,Arial,sans-serif}\r\n .wrap{max-width:900px;margin:48px auto;padding:0 20px}\r\n header{margin-bottom:24px}\r\n h1{font-size:1.9rem;margin:0 0 8px}\r\n h2{margin-top:32px;color:var(--accent);font-size:1.25rem}\r\n p,li{color:var(--text)}\r\n .muted{color:var(--muted)}\r\n .card{background:var(--card);padding:22px;border-radius:14px;box-shadow:0 10px 30px rgba(0,0,0,.25)}\r\n a{color:var(--accent);text-decoration:none}\r\n footer{margin:40px 0 20px;color:var(--muted)}\r\n .two-col{display:grid;grid-template-columns:1fr;gap:18px}\r\n @media(min-width:820px){.two-col{grid-template-columns:1fr 1fr}}\r\n ul{margin:0 0 0 18px}\r\n .flag{font-size:.9rem;margin-top:2px}\r\n .lang{font-weight:600;color:var(--muted)}\r\n .divider{height:1px;background:#1b2533;margin:22px 0}\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"wrap\">\r\n <header>\r\n <div class=\"lang\">EN \u00b7 <a href=\"\/fi\/privacy-policy\/\">Privacy<\/a> \u00b7 <a href=\"\/fi\/hetkicinema\/\">Home<\/a><\/div>\r\n <h1>Terms of Service & Refund Policy<\/h1>\r\n <p class=\"muted\">Last updated: <span id=\"d\"><\/span><\/p>\r\n <\/header>\r\n\r\n <div class=\"card\">\r\n <div class=\"two-col\">\r\n <div>\r\n <h2>Company<\/h2>\r\n <p><strong>HetkiLux Oy<\/strong><br>\r\n Business ID (Y-tunnus): <strong>3551374-6<\/strong><br>\r\n Email: <a href=\"mailto:support@hetkilux.fi\">support@hetkilux.fi<\/a><br>\r\n Site: <a href=\"https:\/\/cinema.hetkilux.fi\">cinema.hetkilux.fi<\/a>\r\n <\/p>\r\n <\/div>\r\n <div>\r\n <h2>Scope<\/h2>\r\n <p>HetkiCinema (operated by HetkiLux Oy) organizes outdoor and indoor cinema events in Finland. \r\n By purchasing a ticket, you agree to these Terms.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <h2>1. Ticket purchase & delivery<\/h2>\r\n <ul>\r\n <li>Tickets are sold via our online shop at <a href=\"https:\/\/cinema.hetkilux.fi\">cinema.hetkilux.fi<\/a>.<\/li>\r\n <li>After payment, you receive an email confirmation and a digital ticket (PDF with QR code).<\/li>\r\n <li>Tickets are transferable unless stated otherwise on the event page.<\/li>\r\n <\/ul>\r\n\r\n <h2>2. Pricing & taxes<\/h2>\r\n <ul>\r\n <li>All prices are shown in EUR and include Finnish VAT (currently 25.5%) unless specified.<\/li>\r\n <li>Receipts\/invoices are provided by email.<\/li>\r\n <\/ul>\r\n\r\n <h2>3. Payment methods<\/h2>\r\n <ul>\r\n <li>Card & MobilePay payments are processed securely by Stripe.<\/li>\r\n <li>Bank transfer payments are made to our Holvi account (IBAN shown at checkout). Orders remain pending until the payment is received.<\/li>\r\n <\/ul>\r\n\r\n <h2>4. Refunds, cancellations & changes<\/h2>\r\n <ul>\r\n <li><strong>Voluntary refunds:<\/strong> Tickets are refundable up to <strong>24 hours before the event<\/strong> unless the event page states a different policy.<\/li>\r\n <li><strong>Event cancelled by organiser:<\/strong> Full refund to the original payment method.<\/li>\r\n <li><strong>Postponement:<\/strong> Tickets remain valid for the new date; refunds available on request before the new date.<\/li>\r\n <li>Weather\/technical issues may require time, venue, or programme changes. We aim to notify customers by email and event page updates.<\/li>\r\n <\/ul>\r\n\r\n <h2>5. Admission & conduct<\/h2>\r\n <ul>\r\n <li>We may refuse entry or remove participants for safety reasons or serious disturbance. Unused tickets are not refundable in such cases.<\/li>\r\n <li>Children\u2019s access may be restricted by the film\u2019s age rating.<\/li>\r\n <\/ul>\r\n\r\n <h2>6. Liability<\/h2>\r\n <p>HetkiLux Oy is not liable for indirect damages or losses of personal property at events, except where required by mandatory law.<\/p>\r\n\r\n <h2>7. Contact<\/h2>\r\n <p>For support, changes or refund requests, email <a href=\"mailto:support@hetkilux.fi\">support@hetkilux.fi<\/a>.<\/p>\r\n\r\n <div class=\"divider\"><\/div>\r\n <p class=\"flag\">FI-summary: Liput voi peruuttaa <strong>24 h<\/strong> ennen tapahtumaa (ellei tapahtumasivulla toisin). Peruutetusta tapahtumasta hyvitet\u00e4\u00e4n koko summa. Ota yhteytt\u00e4: <a href=\"mailto:support@hetkilux.fi\">support@hetkilux.fi<\/a>.<\/p>\r\n <\/div>\r\n\r\n <footer>\u00a9 <span id=\"y\"><\/span> HetkiLux Oy \u2014 HetkiCinema<\/footer>\r\n <\/div>\r\n <script>\r\n const d=new Date();document.getElementById('d').textContent=d.toLocaleDateString('fi-FI');document.getElementById('y').textContent=d.getFullYear();\r\n <\/script>\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HetkiCinema \u2014 Terms of Service & Refund Policy EN \u00b7 Privacy \u00b7 Home Terms of Service & Refund Policy Last updated: Company HetkiLux Oy Business ID (Y-tunnus): 3551374-6 Email: support@hetkilux.fi Site: cinema.hetkilux.fi Scope HetkiCinema (operated by HetkiLux Oy) organizes outdoor and indoor cinema events in Finland. By purchasing a ticket, you agree to these Terms. 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